Utility Billing Department - (937) 382-5711

The Utility Billing Department is located on the first floor of City Hall at 69 N. South Street and is open 8:00 a.m. to 4:00 p.m., Monday through Friday. Account Clerks are available to take payments, assist with billing questions, establishing new service, or stopping service at an existing address, among other things.

FAQ's:

How do I establish service in my name?
Before the Utility Billing Department shall supply any water service, the person desiring the service must complete the application for service. A valid driver's license or other picture I.D. must be presented at the time of completing the application. If the application is completed outside the Utility Billing Department, a notary public must verify the information is correct.

Do you require a security deposit?
No.

How often will I receive a utility bill?
Once per month.

How much is an average monthly utility bill?
Water and Sewer charges are based on usage. Refuse, or trash collection, is a flat $14.87 per month for residential customers.

What are the accepted methods of payment?
Cash, personal check or money order. The City does accept payment made by check and mailed to this office from your bank's online banking program. We also accept credit or debit cards, with the Visa, MasterCard, or Discover logo. The Automatic Draft Payment method is available by providing this office with a voided check and completing the Direct Debit Authorization Agreement found in the PDF Download section of this page.

How much notice is required to begin/stop service in my name?
City ordinance specifies 72 hours notice is required.